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How to Return Item

                                                         


You can return some items you purchased on Retail118, depending on the seller's return policy. If you used same day delivery or free in-store pickup when you purchased your item and the seller accepts returns, return the item directly to the store where you purchased it.


  1.  First read our return/refund policy carefully.
  2. Go to the returns page and fill up the form.
  3. Select the reason for the return. Depending on the seller's return policy, we may put you in touch with the seller directly.
  4. Retail118 customer service will contact you for more information and return approval.
  5. Depending on the our return policy, you have to ship back the items. Alternatively, we may ask you to wait for the seller to reach out to provide next steps for the return, such as in cases of over sized or heavy items or when sending an item back to a seller located in another country. The seller may also provide you their own return shipping label.
  6. Pack the item carefully. Include the packing slip, apply the shipping label, and send the item back to the seller.
  7. After seller received the product, Retail118 will refund the payment to the buyer.


Things to keep in mind:


  • Request a return by the time specified in the Return policy section of the listing.
  • If we ask you to contact the seller, work with the seller directly and follow their return instructions.
  • Ship the item back to the seller within 5 business days of requesting the return when returning an item for a refund.
  • Ship the item back to the seller within 5 business days of requesting the return when returning an item for a replacement. If you haven't sent the item back after 30 days, you're charged for the second item and the cost to ship it to you.
  • Return the item in the same condition as you received it. See the item condition policy for returns for more information.




 Refund Here